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Returns
Return Policy
If, for whatever reason, you are not satisfied with your purchase, you can return it to HRM USA within 45 days of purchase date subject to conditions below. Claims for items damaged in transit must be received within (3) business days of receipt of merchandise. Items deemed defective by manufacturer standards must be reported within 7 days of receipt.
2023 Holiday Extended Return Policy - Items purchased after 11/1/2023 are eligible for return / exchange until 1/31/2024. Happy Holidays!
Refunds & Credits Refunds on returned items will be issued to the same payment as tendered at the time of purchase. Once we receive and inspect the product you will be issued a credit back to your account. Please allow 5-7 Business days for a credit to appear on your account. If payment was made by check, the refund check will not be issued within 7- 10 business days after receipt of return.
No Return/Exchange
on the following:
on the following:
– Hydration Packs, Water Bottles once any of the packaging has been opened or safety seals have have been broken.
– Computers and Computer Software, once any of the manufacturer's packaging has been opened.
– Heating Pads, once safety seal has been broken
– Electronic Software is not returnable or refundable once opened.
– All consumable items or hygienic items (e.g., Gels, Energy Chomps, Elixirs, etc.) once unwrapped or seal broken.
– Special Order merchandise, Clearance, or any item indicated on the website as non-returnable.
– Imprinted products.
– HRM USA Stores Gift Cards are redeemable for merchandise only and may not be redeemed for cash.
Exchanges
If the item is returned to us for exchange, please allow 2-5 business days for the replacement to be processed and shipped. All returns are shipped with our Economy shipping method and arrive within 2-10 Days.
ConditionsPlease read all conditions below. If conditions are not met, HRM USA reserves the right to refuse the return or to charge a restocking fee not less than 10% or a $2.95 minimum restocking fee charge.
If using a shipping label generated on our site, the cost of this label will be deducted from refund amount (unless product is defective).
All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, blank warranty cards, manuals,and accessories. Defective items may be exchanged for the same model or manufacturer's equivalent model. Please call us at 800-403-8285 for assistance. Please allow time to discuss any issues you may be experiencing as we may recommend tech support to resolve any issues prior to exchange. Any refused package will be assessed shipping charges incurred by the carrier.
Updated 10/13/2023
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